Trust & Safety

Community guidelines

AuraSoul exists to help people find genuine connection. These guidelines keep our community safe, kind and honest. Everyone using AuraSoul agrees to follow them.

Be real

Use a real photo of yourself with your face clearly visible. No stock images, no photos of other people, no minors.

Be respectful

No harassment, hate speech, threats, slurs or bullying. Treat every person on AuraSoul with the respect you expect yourself.

Be honest

Don't impersonate others, lie about your identity, age or intentions, or use AuraSoul to scam, defraud or solicit money.

Be safe

Never share sensitive personal data (passwords, financial details, government IDs) with other users. Keep your account secure.

What is not allowed

The following behaviours are never tolerated on AuraSoul. Accounts engaging in them will be warned, restricted or permanently banned without refund.

  • Harassment, hate speech, threats or bullying of any kind
  • Sexual content involving minors or non-consensual content
  • Nudity, pornographic or sexually explicit imagery
  • Promotion of violence, terrorism, self-harm or illegal activity
  • Scams, fraud, phishing, romance scams or requests for money
  • Spam, mass-messaging, advertising or off-platform solicitation
  • Impersonation, fake profiles or catfishing
  • Sharing other users' personal data without consent (doxxing)
  • Selling or trading goods, services or accounts
  • Use of bots, scrapers or automation to interact with the service

How to report someone

On any profile, tap the flag icon and choose a reason for the report (harassment, fake profile, scam, inappropriate content, etc.). Reports are confidential - the reported user is never told who flagged them. Our moderation team reviews every report, usually within 24 hours, and may take actions ranging from a warning to a permanent ban.

You can also block any user at any time from their profile. Blocked users cannot view your profile or contact you again.

For urgent issues, contact us directly at safety@aurasoul.io. If you or someone else is in immediate danger, please contact your local emergency services first.

Anti-fraud and payment safety

AuraSoul will never ask you to send money, gift cards or cryptocurrency to another user, an "admin", or "support" outside the official app. All Premium payments happen exclusively through our secure in-app checkout. If anyone on AuraSoul asks you for money, personal financial details, or to move the conversation to a third-party "investment" platform - report them immediately.

How we keep AuraSoul safe

  • Photo verification - every profile photo must clearly show the user's face. Profiles with stock images or photos of other people are removed.
  • Active moderation - our team reviews reports and proactively removes violating content.
  • Anti-fraud signals - automated systems flag suspicious behaviour, repeat offenders and scam patterns.
  • Block & report tools - available on every profile and conversation.
  • Strict age policy - AuraSoul is for users 18+ only.

See also our Terms of Use and Privacy Policy.

Last updated: April 22, 2026.