Help Center

Frequently asked questions

Everything you need to know about AuraSoul - from how our AI discovers people who share your interests to managing your account and Premium subscription.

About AuraSoul

Account & safety

Premium & payments

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Frequently asked questions

About AuraSoul

What is AuraSoul?

On which platforms is AuraSoul available?

How does the AI recommendation engine work?

What makes AuraSoul different from other social apps?

Who is AuraSoul for?

Where is AuraSoul available geographically?

Account & safety

What is the minimum age to use AuraSoul?

Are profiles verified?

How do I report inappropriate behaviour or a fake profile?

How do I delete my account?

Is my personal data safe?

Premium & payments

Is AuraSoul free to use?

What is included in Premium?

Which payment methods do you accept?

How do I cancel my Premium subscription?

Will I be charged automatically?

Can I get a refund?

What happens to my Aura Coins if I cancel Premium?

Still have questions?